Your success is what drives us
Customer service with expertise and commitment
At our company, customer service means more than just assistance—it’s a promise of collaborative support at every step of your processes. Our team specializes in a wide range of services aimed at ensuring high availability of your packaging machine.
Installation:
Our experts will ensure that your machines are installed professionally and efficiently to ensure a smooth start to your production.
Technical information:
Do you have questions or need specialised advice? Our team is ready to assist you with comprehensive technical information and finding a solution that fits your needs.
Service advice:
We offer personalised advice to ensure that your machines work at their optimum so you get the most out of your investment.
Spare parts sales:
Our spare parts service guarantees a fast and reliable supply of necessary components to minimise downtime and ensure the longevity of your equipment.
Our customer service is here to help. Our expertise, dedication and reliability are here to ensure that your packaging processes run as smoothly and efficient as possible.
Your points of contact
Andreas Grimm
Head of Assembly and Customer Service
Assembly Services
Technical Advice
Phone: +49 451/ 81 01 - 1 13
Fax: +49 451/ 81 01 - 1 46
E-Mail: agrimm@bedo.de
Kai Schmidt
Service Advisor
Assembly Services
Technical Advice
Phone: +49 451/ 81 01 - 1 26
Fax: +49 451/ 81 01 - 1 46
E-Mail: kschmidt@bedo.de
Thorsten Voigt
Spare Parts Sales
Assembly Services
Phone: +49 451/ 81 01 - 1 30
Fax: +49 451/ 81 01 - 1 46
E-Mail: tvoigt@bedo.de
Susann Knorr
Customer Service Administration
Spare Parts Sales
Phone: +49 451/ 81 01 - 1 14
Fax: +49 451/ 81 01 - 1 46
E-Mail: sknorr@bedo.de
Let's work together
If you have any questions, need support or would you like to find out more about our products and services, our team is ready to assist you with expert knowledge and customised solutions. Get in touch today! We look forward to working with you to assist you with your packaging needs.
You can reach us:
+49 (0)451 81 01 - 0